User Office Assistant

Position overview

CERIC-ERIC, the first European “ERIC” Consortium operating with legal seat in Italy and dedicated to the development and management of International Research Infrastructures, is seeking an assistant for the CERIC-ERIC’s user office. The Consortium has been set-up with a decision of the European Commission on June 2014, (214/392/EU) and its Statute has been published in 26/6/2014 in the EU official Gazette.

The ideal candidate shall have excellent interpersonal and communications skills, since the position involves a strong interaction with users and scientists of CERIC facilities. We are looking for a service-oriented person, eager to help and become knowledgeable of the functions and procedures of the User Office. The assistant will take care of providing guidance to researchers, keeping up to date the user office website generating new contents as necessary, improving procedures, monitoring the satisfaction of users, organising workshops and any other activity aimed at supporting users, including data analysis and representation.
Upon request, the selected candidate will also assist the Travel Office in the organization of travels and accommodation for users, using the support of external business travel agencies. Considering the innovative approach of the consortium, capacity to adapt and problem-solving skills are essential for the successful development of the user office activities.

Required skills and experience

The ideal candidate meets the following requirements:

  • Eager to help others;
  • Friendly, cheerful, positive and self-driven;
  • Strong work ethic;
  • Keen to learn, adapt and apply to new challenges;
  • Ability to interact easily in a multicultural environment;
  • Able to interact effectively and diplomatically with facility users and colleagues;
  • Able to work independently and as part of a team;
  • Highly organised, comfortable with multi-tasking and with good attention to detail;
  • Excellent IT skills, including MS Office Suite;
  • Excellent written and verbal communication skills. Working language is English.


  • Science or numerical based subjects are preferred;
  • Analytical skills and capacity to synthesise data;
  • Knowledge of Research Infrastructures;
  • Good knowledge of Italian language.

Employment conditions

What we can offer you:

  • Fixed term contract (5 months maternity leave replacement with a possibility for a prolongation up to 1 year)
  • We offer the possibility to partially work remotely
  • Negotiable salary
  • Benefits: training, 33 days of holidays per year, flexible working time

How to apply

Applications containing CV and motivation letter should be sent on the following e-mail address:, with the following subject of the mail: USER OFFICE ASSISTANT

The deadline for the submission of the applications is June 23rd at 12:00 am CET

CERIC-ERIC supports ERA recommendations for open, transparent and merit-based recruiting. CERIC-ERIC is an equal opportunity employer.